We have recently changed our office policies. See Home Page for further details.
We treat adults, ages 18 and up.
A Psychiatrist assesses both mental and physical aspects to diagnose, treat, and prevent mental illnesses, including substance abuse and addiction. A Psychiatrist may order diagnostic tests, prescribe medications, practice psychotherapy, and help patients and their families cope with stress and crises.
A Clinical Nurse Specialist is a masters prepared, advanced practice registered nurse who possesses indepth knowledge and clinical skills in a specialized area of nursing practice. The psychiatric clinical nurse specialist uses theory and research to provide psychotherapy to individuals, groups and families. In North Carolina, psychiatric clinical nurse specialists do not prescribe medications, but they can monitor them for efficacy and side effects. The patient continues to see the physician for medication prescription and management.
A Clinical Social Worker is a mental health professional who is trained to provide services for the prevention, diagnosis, and treatment of mental, behavioral, and emotional disorders in individuals, families and groups. Clinical Social Workers are licensed for the independent practice of psychotherapy and related services. Licensed Clinical Social Workers hold masters or doctoral degrees with a background in social work, mental health theory and practice, human behavior, social environments, and psychology.
If you are a new patient, be sure to fill out the forms found in the form section of our website; this will save you time in the office. You should also bring your insurance card. A copy of your insurance card is necessary for us to file the claim.
Co-payments, deductibles and other payment are expected at check-in. If you are unable to pay at the time of check-in, you may have to reschedule your appointment. Please feel free to speak with us if you have any questions regarding our payment policy.
If we are contracted with your insurance company, you will pay your co-payments and deductibles with each visit. We will file the claim for the remainder. If we are not contracted with your insurance company, you will be expected to pay in full at each visit.
We will be glad to see you; however, please understand that you will be required to pay for your office visits.
We do take Medicare. If you are seeing one of the physicians, payment in full is expected for the Medicare fee. We will file the claim and you will be reimbursed by Medicare. If you are seeing Ms. Colbert or Ms. Spencer, your co-payment/deductible is expected at the time of the visit. We will file the claim for the remainder.
Accept assignment means that your provider agrees to accept the Medicare-approved fees for covered services. You will be responsible for deductibles and copays for covered services. If the provider is a non-participating provider you be responsible for the Medicare limiting charge. You will pay this amount at your visit and Medicare will reimburse you directly. We will file Medicare claims.
Many Medicare Advantage plans will cover your visit with us but please call your particular plan to ensure that your visits are covered.
We require a 24 hour advance notice of cancellation. You will be responsible for paying for the visit if appointments are canceled with less than 24 hours notice prior to your scheduled appointment, or if appointments are not kept. Exceptions are made for late cancellations/missed appointments due to emergencies. You will need to discuss exceptions with your provider. Please note that insurance companies do not cover the costs of missed appointments
It is important to take prescribed medications as directed and without lapses. During your scheduled appointment, please inform your physician if you need a prescription refill. If you need a prescription in between appointments, please check your medicine bottle or ask your pharmacist if you have refills on file. If refills are not available, you may request refills on the patient portal, have the pharmacist fax or transmit a request to our office (Fax # (919) 278.2042) or you may call (919) 278.2041 and press option 5 to leave a prescription request. Please allow 48 hours for refill authorizations.