Frequently Asked Questions

What ages do you treat?

 We treat adults, ages 18 and up.  

What is a Psychiatrist?

 A Psychiatrist assesses both mental and physical aspects to diagnose, treat, and prevent mental illnesses, including substance abuse and addiction.  A Psychiatrist may order diagnostic tests, prescribe medications, practice psychotherapy, and help patients and their families cope with stress and crises.   

What is a Clinical Nurse Specialist?

 A Clinical Nurse Specialist is a masters prepared, advanced practice registered nurse who possesses indepth knowledge and clinical skills in a specialized area of nursing practice.  The psychiatric clinical nurse specialist uses theory and research to provide psychotherapy to individuals, groups and families.  In North Carolina, psychiatric clinical nurse specialists do not prescribe medications, but they can monitor them for efficacy and side effects.  The patient continues to see the physician for medication prescription and management.  

What is a Clinical Social Worker?

A Clinical Social Worker is a mental health professional who is trained to provide services for the prevention, diagnosis, and treatment of mental, behavioral, and emotional disorders in individuals, families and groups.  Clinical Social Workers are licensed for the independent practice of psychotherapy and related services.  Licensed Clinical Social Workers hold masters or doctoral degrees with a background in social work, mental health theory and practice, human behavior, social environments, and psychology.  

What information do I need to bring to my appointment?

 If you are a new patient, be sure to fill out the forms found in the form section of our website; this will save you time in the office. You should also bring your insurance card.  A copy of your insurance card is necessary for us to file the claim.  

What is the payment policy?

   Co-payments, deductibles and other payment are expected at check-in.  If you are unable to pay at the time of check-in, you may have to reschedule your appointment.  Please feel free to speak with us if you have any questions regarding our payment policy.   

Who files the insurance claims?

 If we are contracted with your insurance company, you will pay your co-payments and deductibles with each visit.  We will file the claim for the remainder.  If we are not contracted with your insurance company, you will be expected to pay in full at each visit.  

What if I don't have insurance?

 We will be glad to see you; however, please understand that you will be required to pay for your office visits.   

Do you take Medicare?

 We do take Medicare.  If you are seeing one of the physicians, payment in full is expected for the Medicare fee.   We will file the claim and you will be reimbursed by Medicare.  If you are seeing Ms. Colbert or Ms. Spencer, your co-payment/deductible is expected at the time of the visit.  We will file the claim for the remainder.    

What does 'Accept Assignment' mean?

 Accept assignment means that your  provider agrees to accept the Medicare-approved fees for covered services. You will be responsible for deductibles and copays for covered services.  If the provider is a non-participating provider you be responsible for the Medicare limiting charge. You will pay this amount at your visit and Medicare will reimburse you directly. We will file Medicare claims.  

Do you accept Medicare Advantage plans?

  Many Medicare Advantage plans will cover your visit with us but please call your particular plan to ensure that your visits are covered.  

What if I need to cancel my appointment?

 We require a 24 hour advance notice of cancellation.  You will be responsible for paying for the visit if appointments are canceled with less than 24 hours notice prior to your scheduled appointment, or if appointments are not kept.    Exceptions are made for late cancellations/missed appointments due to emergencies.  You will need to discuss exceptions with your provider.  Please note that insurance companies do not cover the costs of missed appointments 

How do I get a prescription refill?

 It is important to take prescribed medications as directed and without lapses.  During your scheduled appointment, please inform your physician  if you need a prescription refill. If you need a prescription in between appointments, please check your medicine bottle or ask your pharmacist if you have refills on file.  If refills are not available, you may request refills on the patient portal, have the pharmacist fax or transmit a request to our office (Fax # (919) 278.2042) or you may call (919) 278.2041 and press option 5 to leave a prescription request.  Please allow 48 hours for refill authorizations.